Welcome! Need Help? Call Us at 1-800-433-1477

Customer Service

Shipping & Delivery

Response Time: Most orders received by 3:00 PM Eastern Standard Time (Monday through Friday) are usually processed the same day. Orders received later than 3:00 PM will be processed the next business day.

U.S. Options: At checkout, you will have several shipping options. Not all items are available for all shipping options. Please call our customer service department at 1-800-433-1477 for details.

Chocolate Orders:

In warmer weather, orders containing chocolates will only be shipped on Mondays or Tuesdays. It is highly recommended that you select a shipping option that will arrive within two days. In extreme hot weather, some items will not be shipped. If chocolates are “soft” upon arrival, they can be refrigerated. Doing this may cause discoloration, but the taste and quality will not be affected.

Privacy & Security
For our full privacy policy and security information, please click here.
Returns & Replacements

At Diabetic Promotions customer satisfaction is our #1 priority.  If you need to process a return with us feel free to contact us by phone 1-800-433-1477 or email  info@diabeticpromotions.com.  Please provide your name, order number and a brief reason for the return.

*All products that are being returned must be returned within 30 days of the purchase date of your order.

*If you ordered the incorrect product, or simply no longer need the product you purchased, you are responsible for the return freight.

*If we shipped you the wrong product, we will provide you a pre-paid shipping label or reimburse you for the shipping cost to return the item. 

*Returns are processed within 3 business days of receipt at our facility.

*Your refund will be issued in the same manner in which the order was paid

Our returns address for USPS mail packages:
Diabetic Promotions/ Returns
PO Box 5400
Willowick, OH 44095
or Courrier (UPS/Fedex):
Diabetic Promotions/ Returns
31132 Vine Street
Willowick, OH 44095


Information on ordering, if needed.
Payment, Pricing & Promotions
Information on payment, pricing and promotions, if needed.
Viewing Orders
Information on viewing orders, if needed.
Updating Account Information
Updating account information, if needed.